Tenants

Affordability
Affordability It helps to review your finances to work out what deposit and monthly rental level you can afford prior to looking for a property. Finding the right home for you.
Finding the right home for you
Finding the right home for you Register with us and our Lettings Team will help you find the perfect home for you and your family.
Application
Application When you find a home that suits your needs we’ll ask you to complete a simple application form. Anyone who is over the age of 18 will be asked to fill out an application form.
Reservation Fee
Reservation Fee A refundable holding deposit to reserve the property, equivalent to one week’s rent is payable.
Restrictions
Restrictions Please be aware that some landlords impose certain restrictions in respect of the following: pets, smokers, housing benefit and students.
Timescales
Domestic Appliances It usually takes a minimum of 7 working days before you will be able to move into your property, although every effort will be made by all parties to accommodate your moving date, unfortunately, no guarantees can be made.
Repairs & Maintenance
Repairs & Maintenance We use a maintenance system called FIXFLO which will enable you to report a repair 24/7 and 365 days.


Moving into your new home
The following information is just a brief guide to help and assist you through the steps of letting a property via M&P Estates Ltd. We advise you before entering into the reference process to check your own credit file to ensure that there are no default notices or County Court judgements, as this will affect your ability to rent a property.

Reservation Fees
A refundable reservation fee to reserve a property, equivalent to one week’s rent will be payable on application. M&P Estates Ltd will only accept payment to reserve a property if the full application and supporting documentation are presented.

The reservation fee will not be refundable if:
  • False information is given
  • The applicant fails Immigration Act checks
  • The applicant withdraws from the transaction
The “Deadline for Agreement” is 15 days and this time limit starts once M&P Estates Ltd receive payment.

Application
Having found the property of your choice you will be required to complete our reference forms and provide us with the following documentation:

Photo ID:
  • Passport or Full Driving Licence
Proof of address dated within the past 3 months:
  • Bank Statement, Credit Card Bill or Utility Bill
Employment Status:
We understand that people are employed in many different ways, but for referencing the following criteria applies:-
  • If you are employed, you will pay PAYE and have a contract of employment and wage slips
  • If you are self-employed and work for yourself or a contractor we will require an accountant’s reference to prove your earnings. If you do not use an accountant we will need to see sight of SA302 forms, which state your earnings
We will use the nett income or nett profit figure for the purpose of carrying out the financial referencing; we cannot use the gross figure

If you are employed by a company, either M & P Estates Ltd or Rent4Sure will contact your HR or Personnel Department. The following information will be required:
  • Is the applicant in permanent employment
  • Employment start date
  • Employment end date
  • Is the applicant’s contract greater than the lease term
  • Are the salary details as stated
  • Is the salary as reported
  • Confirmation of job title
  • Once the reference process and safety checks have been completed a date can be agreed for you to move into your new home.
The Tenancy Agreement and supporting documents will be sent to you. This will give you the opportunity to take advice from either a Solicitor or Citizens Advice Bureau if you do not understand the terms and conditions of the documentation. Once you have signed and paid both your damage deposit and first month’s rent the agreement becomes legally binding.

Utilities
M&P Estates Ltd will write to the gas, electricity and water suppliers notifying them of meter readings at the commencement of the tenancy. We will also write to the local authority for council tax purposes. Please note that we strongly recommend that you also inform the suppliers to ensure that your details have been received and processed.

Protection
The Landlord is not responsible for insuring any of your personal belongings, therefore we strongly recommend that you obtain adequate contents insurance.

Other Fees
  • Changes to the tenancy requested by the tenant, capped at £50 including VAT (or “reasonable costs”)
  • Changes to the tenancy requested by the tenant, capped at £50 including VAT (or “reasonable costs”)
  • Late rent payments TBA
  • Lost keys & Entry Devices – “Reasonable costs” will be made and evidence will be given in writing by M&P Estates Ltd to substantiate
Damage Deposit
All damage deposits are held by the Deposit Protection Service and their details are set out below for your information:

The Pavilions
Bridgewater Road
Bristol
BS99 6AA
Telephone number: 0330 303 0030
Website: www.depositprotection.com

Client Money Protection
M&P Estates Ltd hold “Client Money Protection Insurance” Membership No CMP002409 CM Protect Limited Premiere House, 1st Floor, Elstree Way, Borehamwood WD6 1JH Tel: 0333 321 9414 email:info@clientmoneyprotect.co.uk

Redress System
M&P Estates Ltd are members of the Property Ombudsman Redress Scheme for both Sales and Lettings Membership No: D00673


55 Milford Street
Salisbury SP1 2BP
Tel: 01722 333306 Email:admin@tpos.co.uk Website:www.tpos.co.uk

The Ombudsman provides redress, where appropriate, to consumers whose complaints are considered on a case by case basis.