VISION, MISSION & CULTURE STATEMENT

MISSION STATEMENT
Our mission is to be respected by our clients and to be trusted in helping them through the moving process which can be extremely stressful. In order to achieve our mission, we believe in building relationships, following through on what we say we will do, providing excellent service by going the extra mile in whatever way we can, adding value to our customers experience not just in monetary terms.

At the forefront of our mission is continued training and education not only to educate ourselves but also to educate our clients, to inspire innovation and accept change where needed.

Individuals and teams should be rewarded and praised for providing excellent customer service; the key to our success is the ability to communicate effectively with our clients.

VISION STATEMENT
To be recognised for being honest and transparent in all of our business transactions.

To be trusted by our customers for delivering a quality service with value, this is achieved by effective communication, training, education and innovation.

Our aspiration is to be the best letting and estate agents in our area.
OUR CULTURE - WHO WE ARE
COMMITMENT
  • We are committed to the Vision, Mission, Culture and Success of M & P Estates, its current and future team, and its clients at all times.
  • We always recommend our services before using others.
OWNERSHIP
  • We are responsible for our own actions and outcomes that take place within our work place, and we are accountable for the results.
  • We understand that for things to change, we need to change.
INTEGRITY
  • We always speak the truth, and only promise what we can deliver..
  • We only ever make agreements with ourselves and others that we willingly intend to keep.
  • Potential broken agreements must be communicated as soon as possible and all broken agreements to be cleared up immediately.
EXCELLENCE
  • We always deliver exceptional quality service and care that adds value to all involved for the long term.
  • We always stay on the path of constant innovation and improvement.
COMMUNICATION
  • We speak positively of our team, and our clients when in the work place or in public.
  • We take responsibility for the responses to our communications.
  • We are always polite, and always apologise for any upsets first, then look for a solution.
  • We only ever discuss concerns privately and with the person involved.
EDUCATION
  • We learn from our success and also from our mistakes.
  • We constantly seek to learn, grow and master so that we can help our team do the same.
TEAM WORK
  • We believe in working together as a team.
  • We are flexible and are able to change if what we are doing is not working.
  • We ask for help when needed and help others who ask.
FUN
  • We view life as a journey to be enjoyed and appreciated.
  • We like to create an atmosphere of fun and happiness in a safe environment.
CONSISTENCY
  • We are consistent with our actions so our clients and team are comfortable with us.
  • We are disciplined in our work so our results, growth and success are consistent.
SUCCESS
  • We totally focus our thoughts and attention on the successful outcome of whatever we are doing.
  • We show pride, competence and confidence.
  • M & P Estates is a successful company.